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MCP Credit Pty Ltd, trading as Uptain has an Australian Credit Licence number 527652 as a credit provider. This Credit Guide provides you with an understanding of what to expect from us when we provide credit to you. 

The Guide provides you with information about credit we may provide to you that is regulated under the National Consumer Credit Protection Act (the Act). It contains a summary of certain obligations we have under the Act in relation to such credit and what you should do if you have a complaint or dispute about how we provide the credit. 

OUR OBLIGATIONS TO MAKE SUITABILITY ASSESSMENT  

We are obligated by law to only provide you with credit or increase your credit limit on an existing credit contract, if it is not unsuitable for you. 

A credit contract or credit limit increase will be unsuitable if at the time it is being provided to you it is likely that:

    • you will be unable to meet your financial obligations (for example, repayments) under the credit contract, or are unable to do so without substantial hardship. 

    • the contract or increase does not meet your stated requirements or objectives. 

Before providing you a credit or increase your credit limit on an existing credit contract, we must assess if the credit contract or credit limit increase will be unsuitable for you. In order to make this assessment we must: 

    • make reasonable enquiries about your requirement and objectives in relation to the credit contract; 

    • make reasonable enquiries about your financial situation; and

    • take reasonable steps to verify your financial situation.

YOUR RIGHT TO RECEIVE A COPY OF THE SUITABILITY ASSESSMENT  

You can request a copy of the suitability assessment from us (at no cost to you) if we proceed to provide you with the credit contract or credit limit increase.  

You may request a copy of the suitability assessment before entering into the credit contract or obtaining the credit limit increase or at any time up to 7 years after you enter into the credit contract or your credit limit is increased. 

If you request a copy within 2 years after you enter into the credit contract or your credit limit is increased, we will provide a copy of the suitability assessment within 7 business days of receiving the request, otherwise we will provide it to you within 21 business days of receiving the request.

COMMISSION PAYABLE TO INTRODUCERS 

Please note that we may pay a commission to the person introducing your loan application to us. Commission payable to those introducing parties may vary between each transaction. You have the right to ask them to disclose the amount of commission receivable by them if we entry into a loan agreement with you. 

    OUR INTERNAL DISPUTE RESOLUTION 

    We are committed to providing you with the highest level of service. If our service does not meet your expectations, you can raise them directly with us. You can lodge a complaint or share concerns with our Internal Dispute Resolution Department on: 

    Telephone:        1300 878 246

    Email:                  help@uptain.com.au 

    Address:             Level 4 488 Bourke Street Melbourne VIC 3000 

    Please have any supporting documentation handy if you do contact us. Giving us as much information as possible can help us resolve things faster.  

    We will endeavour to resolve your complaint within 5 business days upon receipt.  If it’s taking longer than that, we’ll keep you regularly updated as we see everything through. 

      OUR EXTERNAL DISPUTE RESOLUTION  

      If you are not satisfied with the outcome of your complaint, you can contact our external dispute resolution scheme Australian Financial Complaints Authority (AFCA) at:

      Website:           www.afca.org.au 

      Email:                info@afca.org.au 

      Telephone:       1800 931 678 (free call) 

      In writing to:    Australian Financial Complaints Authority 
                                  GPO Box 3, Melbourne VIC 3001 

      AFCA is independent and administers the external segment of the banking and finance industry’s alternative dispute resolution scheme, approved by the Australian Securities and Investments Commission.